About the bike:

 1.  What size frame do I need?

Choosing the right frame size for you depends on your height, inside leg measurement and your reach. You are welcome to phone us for advice, but as a rough guide: The smaller frame is recommended for riders with a 27-35 inch inseam (inside-leg), and the larger frame for riders with a 31-40 inch inseam. Riders sized 31-35 inches can adjust either frame to fit.

The spec below may also help you decide which frame size works best for you:

 

How big is an Elephant Bike?

 

Small Frame

Tall Frame

Diagram Number and Description Imp (") Met (cm) Imp (") Met (cm)
1 Frame Size, measured from crank centre to top of down tube 18” 45.7 22” 55.8
2 Saddle in lowest position to pedal in low position 33 83.8 37 93.9
3 Saddle in highest position to pedal in low position 40 101.6 44 111.7
4 Step through height from ground 18.5 46.9 18.5 46.9
5 Reach from saddle to centre handle bars (with saddle in low position) 21.5 54.6 23.5 54.6
6 Carrier dimensions (outer) width x depth 21 x15.5 53.3 x 39.3 21 x 15.5 53.3 x 39.3
7 Front wheel diameter 24 66 24 66
8 Rear wheel diameter 26 66 26 66
9 Rear carrier length 20 50.8 20 50.8
10 Handle bar adjustment range 5 12.7 5 12.7

 

2.    How many gears do the bikes have?

3 gears. Fairly low geared as the bikes were designed to carry weight. They are Stumey Archer drum gears

 

3.    Can I try a bike before I buy one?

You are more than welcome to come to Staffordshire to try a bike any time during standard office hours. If you don’t live close by, please contact us on 01543 888494 to check which shows or exhibitions we are doing in your area.

 

4.   What is the total carrying capacity of the bike?

The maximum weight capacity according to the original Royal Mail guidance is 150kg or about 23 stone

 

5.   Can I have custom colours and logo?

Yes! Please call us on 01543 888494 to talk about your needs so that we can give you a quote for additional costs.

 

6.    Can I fit a child seat?

Yes, many standard rear or up-front seats fit.

 

7.   How much does the bike weigh?

Around 23kg

 

8.    Do you fit new parts?

We re-use all serviceable and working parts wherever possible, we like to recycle! There are some exceptions; every bike has a brand new bottom bracket for example. But all parts are checked, tested and then tested again before we dispatch your bike.

 

9.   I have a mechanical problem with my bike, can you help?

We provide a six month guarantee (normal domestic use only) for all mechanical parts of your bike, so if you have a problem within six months of purchase, please contact us so we can help you. We will either send you a spare to fit yourself if it’s easy. Or we’ll ask you to take your bike to your local independent bikes shop (and we’ll even find the address and phone number for you!) and we’ll pay the bill. In extreme and rare circumstances, we will replace your bike completely at no cost to you at all. Please see our full terms and conditions on the buy a bike page, or on your order confirmation email.

 

10.   I’ve change my mind and I don’t want my bike now that I’ve tried it?

No problem, these things happen. Just let us know within 30 days of purchase. We’ll ask you to put it back in the box so that we can arrange to have it collected on a day that suits you. We will ask you to pay for the return collection costs. Please see our full terms and conditions on the bike a bike page, or on your order confirmation email.

 

Delivery Options:

1.    Can I collect the bike from you?

Yes, you are more than welcome to collect your bike any time Monday to Friday in office hours. Please contact us before you place your order so that we don’t charge you for delivery.

 

2.   Do you deliver internationally?

No, we only deliver our Elephant Bikes to UK addresses.

 

3.   Do I have to be at home when my bike is delivered?

Yes, all deliveries need a signature. Our standard delivery needs you to be available to receive your bike between 8am-6pm, but we will always phone you before we dispatch so that you know exactly which day your bike will arrive. If you have to “nip out for ten minutes” and you have a safe place your bike can be left please leave a note for our couriers. The note should have the date, details of where the bike can be left and your name and signature, the driver will need to take the note away with him as proof that you accept full responsibility for the safety and security of your bike while it is left unattended… much easier just to stay at home and wait for your bike!

 

4.   Can I have a timed delivery?

Yes, this is possible to most UK addresses, but there will be a surcharge and this will depend on your needs. Please contact us on 01543 888494 during office hours so that we check your requirements and let you know about costs.

 

5.   Can I have my delivery on a Saturday?

Yes, there is a £15 surcharge for this. You will need to specify a Saturday delivery when you go through our check-out and the surcharge will be automatically applied.

 

6.  I live in a narrow lane/ restricted access property, can you still deliver?

Please call us on 01543 888494 before you place your order so that we can double check your delivery options.

 

7.   I live on the 56th floor of a block of flats with no lift, can you still deliver?

Your bicycle weighs about 23kg, we would seriously recommend that you re-consider and purchase a bike that weighs a lot less if you have a lot of stairs to negotiate on a regular basis.

 

8.  Is my bike flat packed?

No! Your bike is all built ready for you. We do turn the handle bars and remove the pedals, but we provide you with the tools to attach these, you can be riding 15 minutes after you receive you boxed Elephant!

 

 

Charity Work

1.   Is the bike sent to Malawi exactly the same as my Elephant Bike?

No, we do not renovate the bikes we send to Malawi, we ship them in the condition we receive them. When they arrive in Malawi, they go to Beebike, our bike workshops. There, our experienced bike mechanics give them a good check over and carry out all repairs. This helps to provide much need employment in Chilomoni (the township where we work)

 

2.    Do you only send Elephant Bikes to Malawi?

No, we send all sorts of donated bikes to Malawi. We send as many postal bikes as we can, at least as many as the number of Elephant Bikes we sell, because they are so strong and good for African roads. But we also send mountain bikes, cargo bikes, road bikes, even children’s bikes. We typically send 3 times as many bikes to Malawi as we sell in the UK each year.

 

3.   What happens to the bikes when they arrive in Malawi?

They are renovated and sold, relatively low cost, to anyone who needs a bike. The money raised from the bike sales in Malawi funds vital childcare and family support for orphaned and vulnerable local children.

 

4.  Why is it important to get bikes to Malawi?

Owning a bike in Malawi is life transforming! It means you can cycle to school or work which can save time and money. It means you can transport goods to market or set up your own business. Studies in comparable areas show that household income levels can rise by about 35% if a family owns a bike.

 

5.   How do I know this is all happening… do you really send a bike to Malawi?

We work incredibly closely with our Malawi projects. We load the shipping containers ourselves here in Staffordshire and quite often, one of us will help unload it in Malawi too! We are in constant communication with our colleagues in Malawi and very involved with all the work. All of our charity work is audited and checked, we submit annual reports to the Charities Commission and you can see all of our annual returns on their website, please just search for Krizevac Project registered number 1115608

 

6.    Can I contact the person in Malawi who receives my “give one” bike?

No, this is not possible. The bikes in Malawi are sold as a normal commercial transaction (albeit not-for-profit to fund the children’s centre) and we’re proud the Malawi bike workshops operate as a business rather than a charity project. We don’t keep track of the customers or share their details. Where possible we do ask people to share their stories and we share these with you via video and social media updates.

 

7.   Can I donate a bike to you?

Yes please! If you can deliver it to us, we welcome donations.

 

8.    Do you only take bikes or are there other things you collect for Malawi?

We collect and send bikes, books and sewing machines, as well as the occasional JCB! You can see some great short films about all of our work here: http://www.krizevac.org/movie-page/